We love our customers.
And they love us.
See how some of our customers are using Bliss to improve their understanding of their business.
Cloverleaf AI is the only SaaS platform that gives you eyes into every government meeting.
Jeremy Becker
CEO
What challenges were they facing?
As a rapidly growing B2B startup, it was crucial for Cloverleaf AI's customer success team to keep tabs on the health of each account. Unfortunately, like many SaaS companies, Cloverleaf AI's customer data was fragmented across the different tools they use. User behavior data was found in PostgreSQL and Pendo, email activities were stuck in SendGrid, and important context about each existing and potential customer could only be found in HubSpot.
In order to see an overview of how their pilot customers were performing, Cloverleaf AI used a spreadsheet that required hours of work each week to compile. A time-consuming and error prone process just to produce a view that would quickly grow stale.
How has Bliss improved the way they work?
After Cloverleaf AI connected their data to Bliss, they were excited to find that no additional work was required. Bliss's AI-powered ETL pipeline immediately got to work stitching together their customer data and identifying important metrics, such as click-through and open rates, to calculate and save.
By optimizing their data for AI with Bliss, ChatGPT produced better results when answering questions about Cloverleaf AI's customers, it became easier to identify data integrity issues, and producing the spreadsheet that previously took hours each week became trivial.
Results
Replaced labor intensive spreadsheets with live data for cohorts of interest
Identified data integrity issues
Connected their new data warehouse to ChatGPT
We The Action connects volunteer lawyers with nonprofit organizations. Together, they advocate for a more equitable, inclusive, and just society.
Katie Waldo
Managing Director, Volunteer Experience & Impact
What challenges were they facing?
The ability to respond to a crisis in an organized and timely manner is one of the qualities that makes We The Action special. With a diverse community of lawyers distributed across the United States, finding the right people and directing them to the most timely opportunities where they can have the greatest impact is an ongoing logistical puzzle.
As a nonprofit without a dedicated technology team, their ability to quickly filter and reach out to a new cohort of volunteers was often compromised by needing the help of an external team.
How has Bliss improved the way they work?
Bliss connected We The Action's customer data from PostgreSQL, SendGrid, Typeform, Mixpanel, Intercom, and one-off CSVs. This comprehensive, interconnected view of their users was then automatically enriched with additional geographical data using Bliss's AI. With their data loaded and kept continually up-to-date, the team is now able to query their data and get the reports they need using natural language.
Results
Enabled rapid cohort creation using natural language and ChatGPT
Enriched their customer data to facilitate faster geographical sorting
Reduced the time and financial cost of producing new reports