Delighted
delighted.com
Delighted is a powerful, user-friendly platform designed to help businesses gather, analyze, and act on customer feedback. It's a tool that simplifies the process of understanding your customers' experiences, making it easier to identify areas of improvement and celebrate successes. With Delighted, you can effortlessly collect feedback across multiple channels, including email, web, SMS, and more, ensuring you capture the voice of every customer.
Delighted doesn't just collect feedback, it transforms it into actionable insights. Its intuitive dashboard visualizes your customer feedback data, making it easy to spot trends and track changes over time. With real-time updates and automated reporting, you're always in the know about how your customers feel about your business. Delighted also integrates seamlessly with your existing tools, streamlining your workflow and making customer feedback a central part of your business strategy. With Delighted, you're not just listening to your customers, you're understanding them.
How does Delighted work with Bliss?
Customer Satisfaction Surveys
Delighted provides a simple and efficient way to measure customer satisfaction. With its easy-to-use interface, you can create and send surveys to your customers in no time. The platform supports various survey types including NPS, CSAT, CES, and 5-star. This allows you to choose the most suitable method to gauge your customers' satisfaction levels.
Real-time Analytics
Get instant insights with Delighted's real-time analytics. The platform provides a live dashboard that displays customer feedback as it comes in. You can monitor trends, track changes over time, and identify areas that need improvement. This data-driven approach helps you make informed decisions to enhance customer satisfaction.
Automated Follow-ups
Delighted automates the process of following up with customers. You can set up triggers to send personalized emails or messages based on the feedback received. This not only saves time but also ensures that every customer receives a timely response. It's a great way to show your customers that their feedback is valued and acted upon.
Integration Capabilities
Delighted seamlessly integrates with a variety of other tools and platforms. Whether it's your CRM, helpdesk, marketing automation tool, or any other system, Delighted can fit right in. This allows you to centralize your customer feedback and use it across your organization to drive improvements.
What Delighted data does Bliss support?
- Person
This entity type represents individual people who have interacted with your product. It includes data such as their name, email, and feedback score.
- Survey
This entity type represents the surveys that have been sent out to people. It includes data such as the survey ID, type, and status.
- Response
This entity type represents the responses received from the surveys. It includes data such as the response ID, person ID, score, and comment.
- Metric
This entity type represents the metrics calculated based on the survey responses. It includes data such as the metric type, value, and time period.
More Customer Support Data Sources
Explore all Customer Support sources →
Aircall
aircall.io
- Data Source
- Customer Support
Dixa
dixa.com
- Data Source
- Customer Support
Freshdesk
freshworks.com/freshdesk
- Data Source
- Customer Support
Intercom
intercom.com
- Data Source
- Customer Support
Kustomer
kustomer.com
- Data Source
- Customer Support
Retently
retently.com
- Data Source
- Customer Support
Zendesk
zendesk.com
- Data Source
- Customer Support
Zenloop
zenloop.com
- Data Source
- Customer Support
Zoho Desk
zoho.com/desk
- Data Source
- Customer Support
Need help with Delighted?
Our team is here to help get you setup or answer any questions you have. Send us an email anytime at help@withbliss.ai or visit our help documentation.
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