Freshdesk
www.freshworks.com/freshdesk
Unleash the power of data with Freshdesk, a robust customer support software that transforms your customer interactions into valuable insights. It's not just about resolving tickets; it's about understanding your customers better, improving your services, and making informed decisions. Freshdesk captures every interaction, every ticket, every feedback - turning them into a goldmine of data that you can use to drive your business forward.
With Freshdesk, you're not just reacting to issues; you're anticipating them. Its powerful analytics tools let you spot trends, identify bottlenecks, and monitor team performance. You can track metrics that matter, from ticket volume to resolution time, and use these insights to improve your support processes. Freshdesk is more than a ticketing system - it's a comprehensive solution that empowers you to deliver exceptional customer service while leveraging data to fuel your company's growth.
How does Freshdesk work with Bliss?
Multi-Channel Support
Freshdesk allows you to manage customer interactions across multiple channels including email, phone, social media, and live chat. This ensures a seamless customer experience, regardless of how they choose to reach out.
Automated Ticketing System
With Freshdesk, you can automate the ticketing process, ensuring that every customer query is tracked and resolved efficiently. The system can automatically assign tickets based on predefined criteria, reducing manual effort and improving response times.
Collaboration Features
Freshdesk's collaboration features enable teams to work together on customer issues. With shared ownership, linked tickets, and agent collision detection, your team can resolve issues faster and deliver a unified customer experience.
Self-Service Portal
Freshdesk's self-service portal allows customers to find answers to their questions without needing to contact support. This reduces the load on your support team and empowers customers to solve their own problems.
Reporting and Analytics
Freshdesk provides robust reporting and analytics tools. These allow you to track key metrics, identify trends, and make data-driven decisions to improve your customer support.
What Freshdesk data does Bliss support?
- Tickets
This entity type allows you to retrieve data related to support tickets. It includes information such as ticket ID, subject, description, status, priority, and assignee.
- Contacts
This entity type provides data about the contacts in the system. It includes details like contact ID, name, email, phone number, and associated company.
- Companies
This entity type allows you to retrieve data about companies. It includes information such as company ID, name, description, and associated contacts.
- Agents
This entity type provides data about the agents in the system. It includes details like agent ID, contact details, role, and associated tickets.
- Groups
This entity type allows you to retrieve data about groups. It includes information such as group ID, name, description, and associated agents.
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Kustomer
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Retently
retently.com
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Zendesk
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Zenloop
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Zoho Desk
zoho.com/desk
- Data Source
- Customer Support
Need help with Freshdesk?
Our team is here to help get you setup or answer any questions you have. Send us an email anytime at help@withbliss.ai or visit our help documentation.
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