Retently
www.retently.com
Retently is a powerful B2B SAAS product designed to streamline your customer feedback process. It's a tool that helps businesses measure, understand, and act on customer feedback. With Retently, you can easily send NPS surveys to your customers, analyze their responses, and improve your product or service based on their feedback. It's not just about collecting data; it's about making sense of it and using it to drive growth.
Retently is more than just a survey tool. It's a comprehensive platform that provides actionable insights into your customer's experience. It allows you to segment your customers, track their satisfaction over time, and identify key drivers of customer happiness and dissatisfaction. With Retently, you're not just listening to your customers; you're understanding them. And with that understanding, you can make informed decisions that lead to better products, happier customers, and a stronger business.
How does Retently work with Bliss?
Customer Satisfaction Surveys
Retently allows you to gauge customer satisfaction through targeted surveys. You can customize these surveys to fit your brand and meet your specific needs. The platform provides real-time feedback, enabling you to respond promptly to customer concerns and improve your service.
Net Promoter Score (NPS)
With Retently, you can easily measure your Net Promoter Score (NPS). This key metric helps you understand customer loyalty and satisfaction. The platform provides detailed analytics, allowing you to identify trends and areas for improvement.
Customer Segmentation
Retently offers robust customer segmentation capabilities. You can group customers based on various criteria, such as purchase history or feedback, to deliver more personalized service and improve customer retention.
Integration
Retently integrates seamlessly with a variety of other platforms, including CRM and marketing automation tools. This allows you to streamline your workflows and make the most of your customer data.
What Retently data does Bliss support?
- Customers
This entity type allows you to retrieve data related to the customers using the Retently product. It includes information such as customer name, email, and feedback scores.
- Surveys
The Surveys entity type provides data about the surveys created and sent to customers. It includes details like survey title, questions, responses, and response rates.
- Campaigns
This entity type gives you access to data about the campaigns run on Retently. It includes information such as campaign name, start and end dates, and performance metrics.
- Feedback
The Feedback entity type allows you to retrieve data about the feedback received from customers. It includes details like feedback text, rating, and the customer who provided the feedback.
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Kustomer
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Zendesk
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Zenloop
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Zoho Desk
zoho.com/desk
- Data Source
- Customer Support
Need help with Retently?
Our team is here to help get you setup or answer any questions you have. Send us an email anytime at help@withbliss.ai or visit our help documentation.
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